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With the Transportation Security
Administration's (TSA’s) continuing restrictions regarding liquids in carry-on
luggage, more air travelers are opting to check some or all of their bags. The
increased volume has put more strain on an already over-taxed system, and the US
Department of Transportation’s most recent figures show that more than six out
of every thousand travelers are experiencing problems with delayed, damaged, and
Your luggage does not always travel on the same
flight that you do, particularly if you have a late check-in, late connection,
or last minute changes have been made due to flight delays or cancellations. If
this is the case, chances are good that you and your bags will be reunited with
the arrival of the next flight.
Occasionally, bags are misrouted to the wrong
airport, and it may take a few days to locate and reroute them. The airlines
will usually deliver them to you when they arrive. You may also request partial
reimbursement for personal items like clothing and toiletries if the expense was
caused by the delay, so ask an airline baggage representative for guidelines and
make sure you save your receipts.
Quickly inspect your luggage inside and out as
soon as you retrieve it from the carousel. If a bag has been damaged, report it
to an airline baggage representative for visual inspection and repair
instructions before you leave the airport. If you find that luggage contents are
missing or damaged, you can find a list of Airport Lost & Found Contacts at www.tsa.gov/airport-lost-found-contacts.
If the airline is unable to locate your luggage,
you must submit a claim form which can be obtained at the airport, or, in most
cases, downloaded from the airline’s website and mailed. The maximum airline
liability for domestic travel is $2800 per ticketed passenger unless a greater
value has been declared and paid for at check-in, and international limits vary.
Check your airline’s website for their specific policy.
Before You Go:
- Allow plenty of time at the airport. Bags
checked right before departure time may travel on a later flight.
- Find the destination airport code on your
ticket or itinerary, and make sure that the routing tag placed on your
luggage at check-in shows the correct code.
- Make a list of your itinerary, including
hotel names, addresses and phone numbers, and the dates of your stay so that
delayed luggage can be delivered to you.
- Keep a copy with you, and place a copy
inside each checked bag.
- Personalize each checked bag with a
colorful luggage tag or strap, and take a quick photo with your cell phone
or digital camera. Should your bag be lost or delayed, it will be easily
described and identified.
- Do not check valuables – carry them on
- Place a change of clothing in your carry-on
bag. You’ll have an outfit to wear and an outfit to wash should your luggage
be delayed or lost.
- Lock your check-in luggage with a TSA
approved luggage lock or strap.
- Report any loss or damage before you leave